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Returns & Refunds

Returns 

All of my candles & diffusers are proudly manufactured in Britain. Lovingly poured by hand. I personally pack every order with the upmost care and attention. I pride myself on knowing that every customer opens a package from me feeling like I have gone above and beyond to make their day better!

In the unlikely event that you do wish to return something to me, please notify me within 14 days from the date you received the order. You then have an additional 14 days to return the item to me. 

Should you wish to exchange a candle for a different caption or fragrance this is not a problem. I just charge the cost of shipping that I would incur to send your new choice out to you. 

Please note: 

  • All returned items must be unused and returned with the original packaging. 
  • Please ensure that you obtain proof of postage and retain this for reference.
  • You are responsible for the cost of returning an item to me. 
  • Your returned items will be refunded minus the cost I have incurred for shipping. 
  • You will be contacted regarding you return within 48 hours of me receiving the item. 

Refunds 

Please allow 3-5 working days for any refund to show in your account. 

 

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