Delivery

Delivery Options

All orders are shipped using a tracked delivery service. Your order will be dispatched on the next working day. Please note this excludes bank holidays and weekends. 

Our delivery options are: 

Standard Delivery  (UK orders only)

Standard shipping is £3.99. We aim to reach the recipient within 2 working days of dispatch and you will be required to sign for your order upon delivery. Our Standard Delivery service includes Northern Ireland, Scottish Highlands, Isle of Man and Jersey. 

Free Delivery  (UK orders only)

We offer free shipping on all UK orders when you spend £50 or more in one single transaction. Your order will be delivered using our Standard Delivery service. 

Next Day Delivery (UK orders only)

Next day delivery is £5.99. Please remember that your order will be dispatched on the next working day. You will be required to sign for your order upon delivery. 

Please note that the courier will attempt to deliver your item a maximum of 3 times, after which it will be returned to us at a cost of £10. If you wish for your order to be posted out to you again / refunded, this charge will be passed on to you. 

Delivery to Europe

Delivery to Europe is £7.99. All deliveries to Europe will be sent via the Royal Mail Tracked and Signed For service. Please allow 3 - 5 working days from date of dispatch until receipt of your delivery. Naomi Joy Living cannot be held accountable for any delays in delivery due to Royal Mail. 

Delivery to the United States of America

Delivery to the United States is £15.00 up to 1kg. This is a tracked 7 - 10 day service via Royal Mail. Naomi Joy Living cannot be held accountable for any delays in delivery due to Royal Mail. 

International Delivery (Excluding UK and Europe)

International Delivery is £18.00. We aim to ship to anywhere in the world. If you are uncertain of whether we ship to your home country, just drop us an email at hello@naomijoy.co.uk 

 

Returns 

  • We hope that you are happy with your order. However in the unlikely event that you do wish to return something to us, please notify us within 14 days from the date you received the order. You then have an additional 14 days to return the item to us. 
  • All returned items must be unused and returned with the original packaging. 
  • Please ensure that you obtain proof of postage and retain this for reference.
  • By placing an order at Naomi Joy Living, you are responsible for the cost of returning an item to us. 
  • Your returned items will be refunded minus the cost we have incurred for shipping. 
  • You will be contacted regarding you return within 48 hours of us receiving the item.