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Delivery

Delivering Positive Vibes to your Door!

It really is me that packs every single parcel! I am just one gal and one set of hands packing your orders with love, care and attention. Please bear this in mind when you are placing your order. As this little business is growing it is becoming harder for me to get all orders placed, sent out within 24 hours. So please note that it may take 2-4 days before your treats will be posted to you! I assure you - it will be worth the wait! 

All orders are sent on a tracked and signed service. 

Delivery Options

My delivery options are: 

Standard Delivery  (UK orders only)

Standard shipping is £2.99 for up to 3 candles. I aim to reach the recipient within 2-3 working days of dispatch and you will be required to sign for your order upon delivery. Standard Delivery service includes Northern Ireland, Scottish Highlands, Isle of Man and Jersey. 

Next Day Delivery (UK orders only) placed before 11AM 

Next day delivery is £8.99 for up to 3 candles. Please remember that your order will be dispatched on the next working day. You will be required to sign for your order upon delivery. 

Please note that the courier will attempt to deliver your item a maximum of 3 times, after which it will be returned to me at a cost of £10. If you wish for your order to be posted out to you again / refunded, this charge will be passed on to you. 

Delivery to Europe

Delivery to Europe is £7.99 up to 1kg. All deliveries to Europe will be sent via the Royal Mail Tracked and Signed For service. Please allow 3 - 5 working days from date of dispatch until receipt of your delivery. Naomi Joy Living cannot be held accountable for any delays in delivery due to Royal Mail. 

Delivery to the United States of America

Delivery to the United States is £19.99 up to 1kg. This is a tracked 7 - 10 day service via Royal Mail. Naomi Joy Living cannot be held accountable for any delays in delivery due to Royal Mail. 

International Delivery (Excluding UK and Europe)

I aim to ship anywhere in the world. Just drop me an email at hello@naomijoy.co.uk and I will provide you with a quote. 

 

Returns 

  • I hope that you are happy with your order. However in the unlikely event that you do wish to return something to me, please notify me within 14 days from the date you received the order. You then have an additional 14 days to return the item to me. 
  • All returned items must be unused and returned with the original packaging. 
  • Please ensure that you obtain proof of postage and retain this for reference.
  • By placing an order at Naomi Joy Living, you are responsible for the cost of returning an item to me. 
  • Your returned items will be refunded minus the cost I have incurred for shipping. 
  • You will be contacted regarding you return within 48 hours of me receiving the item. 
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